As the management of claims becomes increasingly complex and adversarial, our experts are best placed to provide you with the immediate assistance required to guarantee a satisfactory resolution to each claim.

At Watson Laurie, we ensure a high-quality claims service is continually achieved throughout our range of claims services. As such, our focus on claims is industry leading and delivered by a multiple disciplined team of loss adjusters, liability adjusters and claims executives.

We offer over and above the traditional post box approach, using our experienced team to ensure the correct course of action is taken for you. We are your claims advocate.

Watson Laurie’s claims team is based entirely at our head office with no outsource function allowing valuable control to be maintained over all aspects of the claims process. You will be allocated a dedicated claims manager and claims executive who will provide a personal point of contact to ensure all claims are handled proactively.

We complete regular claims meetings where reviews are tailored to each class of business in order to identify areas for improvement. We analyse claims in a number of ways to improve defensibility and risk management outcomes.

In the event of a serious incident involving personal injury you will likely face investigation by the police and the Health and Safety Executive. Ultimately this can lead to criminal prosecution and custodial sentences in extreme cases or more likely the imposition of a large fine on the company often running in to six or seven figures dependent upon the turnover of the business.

We have in-house expertise in how to mitigate your risks in such circumstances.

In the event of a major property loss, we are equipped to assist you in a timely and effective recovery. We work closely with surveyors, forensic accountants, damage management services and loss adjusters to ensure your business is protected and supported in difficult circumstances.

We closely manage your claims with insurers to reduce your claims exposure and ultimately achieve premium savings by improving your claims experience.

If you’d like to discuss with our team or find out more, please call

01204 387111 or email

Working With a Chartered Insurance Broker


We take pride in being one of only a small minority of UK Insurance Brokers to have been awarded ‘Chartered Insurance Broker’ status by the Chartered Insurance Institute, the professional body responsible for recognised standards within the insurance industry, whilst remaining to hold IS9001 and Investors In People accreditation.


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